Privacy Policy

This Privacy Policy explains how Kewintech Private Limited (“Kewintech”, “we”, “us” or “our”) collects, uses, stores, processes, shares and protects personal information when you visit our website, purchase our products, contact us, request support, register a complaint, submit an enquiry or otherwise interact with us.

By using our website or voluntarily providing your personal information, you acknowledge this Privacy Policy and the manner in which your information may be processed for legitimate business, contractual and legal purposes.

1. Information We May Collect

Depending on your interaction with us, we may collect information such as:

• Name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• PIN code, city, state and country
• GST details where applicable
• Company or business name
• Order and purchase information
• Product model, serial number and warranty information
• Customer enquiry, complaint and service-related information
• Payment transaction reference and payment status
• Courier, shipment and delivery information
• WhatsApp, SMS, email or telephone communications with us
• IP address and approximate location derived from network information
• Browser type, operating system and device information
• Website usage, page visits and interaction information
• Cookies and similar technical identifiers

We endeavour to collect only information reasonably necessary for the relevant business, transaction, support or legal purpose.

2. Information You Provide Voluntarily

You may voluntarily provide personal information when you:

• Place an order on our website
• Submit an enquiry or contact form
• Contact us through telephone, email, WhatsApp or SMS
• Request a quotation
• Request installation, technical support, warranty or service
• Register a product complaint
• Provide delivery or billing information
• Subscribe to permitted marketing or business communications

3. How We Use Personal Information

Personal information may be used for purposes including:

• Processing and confirming customer orders
• Generating invoices and maintaining transaction records
• Processing payments and verifying payment status
• Arranging shipping and delivery
• Communicating order and shipment updates
• Responding to enquiries and quotation requests
• Providing installation, warranty, repair and technical support
• Maintaining product and service history
• Preventing fraud and unauthorized transactions
• Improving website functionality and customer experience
• Performing website analytics and performance measurement
• Maintaining security of our website and systems
• Complying with taxation, accounting and legal obligations
• Resolving disputes and customer complaints
• Sending marketing or promotional communications where permitted by law

4. Orders and E-Commerce Transactions

When you place an order, we may process your name, address, phone number, email address, order details, payment status and delivery information to complete the transaction.

Information necessary to fulfil an order may be shared with relevant service providers such as payment processors, courier companies, logistics partners and accounting or taxation service providers.

5. Payment Information

Online payments may be processed through third-party payment gateways, banks, UPI providers or other authorized payment service providers.

Kewintech does not ordinarily require or intentionally store complete debit card, credit card, UPI PIN, CVV or internet banking credentials on its own website systems.

Payment service providers may process payment information in accordance with their own privacy and security policies.

6. Shipping and Logistics

We may share limited information necessary for order delivery with courier, transport and logistics providers. This may include:

• Customer name
• Delivery address
• PIN code
• Mobile number
• Shipment details

Such information is shared only to the extent reasonably necessary to deliver the customer’s order or resolve shipment-related issues.

7. WhatsApp, SMS, Email and Telephone Communications

We may communicate with customers through telephone calls, SMS, WhatsApp, email or similar communication channels for:

• Order confirmations
• Payment updates
• Shipping and delivery updates
• Customer support
• Warranty and service communication
• Product enquiries
• Business quotations
• Promotional communication where permitted

Where marketing communication relies on customer consent, customers may withdraw or opt out from such marketing communication using the available unsubscribe or contact mechanism.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember shopping cart information
• Improve website performance
• Understand website traffic
• Measure advertising effectiveness
• Prevent fraud and security threats
• Remember user preferences where applicable

Some cookies may be provided by third-party services such as analytics, advertising, payment, security or social-media providers.

Users may control cookies through their browser settings. Disabling certain essential cookies may affect website functionality.

9. Analytics and Advertising

We may use analytics and advertising technologies, including services provided by third parties such as Google, to understand website usage, evaluate marketing campaigns and improve our services.

These services may process device information, browser information, IP address, cookies and website interaction information in accordance with their own privacy practices.

10. Third-Party Service Providers

Personal information may be shared, where reasonably necessary, with service providers involved in operating our business, including:

• Payment gateways and banks
• Courier and logistics providers
• Website hosting providers
• Cloud service providers
• Email, SMS and communication service providers
• IT and cybersecurity service providers
• Accounting and taxation service providers
• Analytics and advertising providers
• Customer-support providers

We do not sell personal information to third parties for monetary consideration.

11. Legal and Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government or regulatory authorities
• Protect the rights, property or safety of Kewintech or others
• Investigate fraud, misuse or cybersecurity incidents
• Establish, exercise or defend legal claims

12. Data Security

Kewintech takes reasonable organizational and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.

However, no internet transmission, electronic storage or online system can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their devices, passwords and account information.

13. Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing transactions
• Providing warranty and service
• Maintaining accounting and taxation records
• Resolving disputes
• Meeting statutory or regulatory obligations
• Preventing fraud

Information that is no longer required may be deleted, anonymized or otherwise handled in accordance with applicable law and legitimate record-retention requirements.

14. Customer Rights and Requests

Subject to applicable Indian law, customers may contact us regarding personal information processed by Kewintech, including requests relating to:

• Access to information about personal data processing
• Correction of inaccurate or incomplete personal information
• Updating personal information
• Deletion or erasure where legally applicable
• Withdrawal of consent where processing is based on consent
• Grievance redressal

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal and may not apply where processing is required for contractual, legal or other permitted purposes.

15. Consent

Where consent is required under applicable law, Kewintech will seek consent for specified purposes through an appropriate notice or user action.

Customers should provide accurate information and should only provide personal information belonging to another individual where they are lawfully authorized to do so.

16. Children’s Privacy

Our products and services are primarily intended for adults and businesses. We do not knowingly seek to collect personal information from children for the purpose of selling industrial or electrical products directly to them.

If we become aware that personal information relating to a child has been provided in circumstances requiring parental or guardian consent under applicable law, appropriate steps may be taken in accordance with legal requirements.

17. External Links

Our website may contain links to websites or services operated by third parties.

Kewintech is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of external websites before providing personal information.

18. Business Transfers

If Kewintech undergoes a merger, restructuring, acquisition, transfer of business or similar corporate transaction, information may be transferred as part of that transaction in accordance with applicable law.

19. Changes to this Privacy Policy

Kewintech may update this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements or services.

The latest version published on this website shall apply from its stated effective date.

20. Contact and Privacy Grievance

For privacy-related questions, requests or grievances, customers may contact:

21. Governing Law and Jurisdiction

This Privacy Policy shall be governed by applicable laws of India, including applicable data-protection and consumer-protection laws.

Subject to any rights or remedies that cannot legally be excluded, disputes relating to this Privacy Policy or use of our website shall be subject to the jurisdiction of competent courts at Hisar, Haryana, India.

22. Related Policies

• Return, Replacement, Warranty & Service Policy
• Shipping, cancellation and other applicable terms as published on this website.

Last Updated: 14 October 2026