Return, Replacement, Warranty & Service Policy

This policy applies to products sold by Kewintech Private Limited through its website, direct sales, dealers, distributors or other authorized sales channels.

1. No General Return / No Change-of-Mind Return

Products once sold, invoiced or dispatched are not returnable merely due to change of mind, incorrect selection by the customer, change in requirement, site condition, compatibility issue, or non-use of the product.

No refund shall ordinarily be provided in such cases.

2. Replacement of New Non-Working Product

A product may be considered for replacement only where all of the following conditions are satisfied:

• The product is new and found non-working due to a genuine manufacturing defect.
• The complaint is reported to Kewintech within a maximum of 30 days from the invoice date.
• A valid purchase invoice and identifiable product serial number are available.
• The product has not been opened, altered, repaired, modified or tampered with by any unauthorized person.
• There is no evidence of incorrect wiring, improper installation, external electrical fault, misuse or physical damage.
• The defect is confirmed by Kewintech after technical inspection and testing.

A customer complaint by itself shall not automatically establish eligibility for replacement. Replacement approval will be subject to technical verification by Kewintech Private Limited.

3. Replacement Method

Where replacement is approved, Kewintech may, at its discretion and subject to availability:

• Replace the defective product with the same model; or
• Provide an equivalent or suitable model with similar functionality.

Replacement does not automatically entitle the customer to a cash refund.

4. After 30 Days – Service / Repair Only

After 30 days from the invoice date, the product will ordinarily not be eligible for replacement.

Any complaint after this period will be handled under the applicable warranty or service terms. Kewintech may repair the product, replace a defective component, update software or firmware, or otherwise service the product as technically appropriate.

5. Warranty / Replacement Exclusions

Replacement or free warranty service will not apply to faults or damage arising from circumstances including:

• Incorrect wiring or improper installation.
• Operation at unsuitable voltage or power supply conditions.
• Electrical surge, spike, short circuit or overload.
• Lightning or other external electrical disturbance.
• Water, moisture, insects, dust or environmental damage beyond the rated protection of the product.
• Accidental or physical damage.
• Burning of components due to external causes.
• Unauthorized opening, repair, alteration or modification.
• Use of unsuitable accessories, contactors, relays, motors, pumps, cables or power systems.
• Improper earthing.
• Failure of SIM, mobile network, internet, cloud or third-party communication infrastructure.
• Incorrect configuration by the customer or installer.
• Use contrary to operating instructions or product specifications.
• Normal wear and tear.

6. Technical Inspection

Kewintech reserves the right to inspect and test the product before approving any replacement, warranty repair or service claim.

If inspection establishes that the issue is not attributable to a manufacturing defect, applicable inspection, repair, component, transportation or service charges may be payable by the customer.

7. Installation Responsibility

Unless installation has specifically been included in Kewintech’s written quotation or order, installation, wiring, protection devices and site electrical conditions remain the responsibility of the customer or installer.

Damage resulting from improper installation or unsuitable site conditions will not be treated as a manufacturing defect.

8. Courier and Transportation

Unless specifically agreed otherwise in writing:

• The customer shall be responsible for sending the product to the designated Kewintech service location.
• Courier, freight, packing, removal, installation and re-installation expenses may be borne by the customer.
• Kewintech shall not be responsible for loss or damage occurring during transportation arranged by the customer.

9. Data, SIM, Network & Cloud Services

For GSM, IoT or connected products, availability of mobile network, SIM services, SMS, IVRS, internet, third-party telecom infrastructure or cloud connectivity may depend on external service providers.

Temporary or permanent failure of such third-party services shall not, by itself, be considered a hardware manufacturing defect of the product.

10. Customized / Special-Order Products

Products manufactured, programmed, configured or modified against specific customer requirements, ratings, drawings, specifications or purchase orders are non-returnable and non-refundable, except to the extent any remedy is required under applicable law for a verified defect.

11. Refunds

Kewintech’s normal remedy for an eligible manufacturing defect is replacement during the applicable initial replacement period, or repair/service thereafter.

Refunds are not ordinarily offered except where specifically agreed by Kewintech in writing or where required under applicable law.

12. Proof of Purchase

A valid invoice or order record and product identification or serial number may be required for any replacement, warranty or service claim.

13. Limitation of Liability

To the extent permitted by applicable law, Kewintech shall not be responsible for indirect, incidental or consequential losses including loss of crops, production, revenue, business, motor or pump downtime, labour cost, installation cost or third-party charges arising from product downtime or external system failure.

14. Statutory Rights

Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

15. Jurisdiction

Subject to applicable law, all disputes arising out of or relating to the sale, supply, service, warranty or use of Kewintech products shall be subject to the jurisdiction of competent courts at Hisar, Haryana only.